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Privacy Policy

Laundry/Dry Cleaning Service

Last Updated: April 11, 2025

This Privacy Policy describes how we collect, use, and handle your information when you use our laundry and dry cleaning services. We are committed to protecting your privacy and ensuring your data is handled securely.

1. INFORMATION WE COLLECT

1.1 Information You Provide: When you use our services, we collect the following information:

  • Contact information (name, email address, phone number)
  • Pickup and delivery addresses
  • Payment information (processed securely through our payment processor)
  • Order details and preferences

1.2 Information Collected Automatically: We collect minimal technical information necessary to provide our services:

  • Device information for troubleshooting purposes
  • Usage data to improve our service
  • Location data (only during active use of our service)

2. NO DATA STORAGE POLICY

2.1 Transient Data Processing:

  • We do not permanently store your personal data.
  • All personal information is used only for the duration necessary to complete your specific order.
  • After order completion and a 30-day resolution period, your personal information is automatically and permanently deleted from our systems.

2.3 Third-Party Processors:

  • Payment information is processed through our payment processor and is not stored on our servers.
  • Delivery information is shared with Uber Direct only for the purpose of completing your delivery.
  • Email addresses are used for order confirmations and receipts only.

3. HOW WE USE YOUR INFORMATION

We use your information strictly to:

  • Process and fulfill your orders
  • Communicate with you about your orders
  • Provide customer support
  • Improve our services
  • Process payments
  • Comply with legal obligations

4. DATA SHARING

4.1 Service Providers: We share minimal necessary information with:

  • Uber Direct (for delivery services)
  • Payment processors (for transaction processing)
  • Email service providers (for sending order confirmations)

4.2 Legal Requirements: We may disclose information when required by law, legal process, or government request.

4.3 No Sale of Data:

  • We do not sell, rent, or trade your personal information to third parties.
  • We do not use your data for marketing purposes.
  • We do not share your information with data brokers.

5. SECURITY MEASURES

5.1 Transmission Security:

  • All data is encrypted during transmission using industry-standard TLS protocols.
  • Payment information is secured using PCI-DSS compliant processes.

5.2 Minimal Retention:

  • We practice data minimization and only collect what is necessary.
  • We implement automatic deletion processes to ensure data is not retained beyond the necessary period.

5.3 Access Controls:

  • Only authorized personnel can access the limited data during the active order period.
  • We implement strict access controls and authentication measures.

6. YOUR RIGHTS

You have the right to:

  • Access the information we have about your active orders
  • Correct inaccurate information
  • Request deletion of your information (which happens automatically 30 days after order completion)
  • Object to the processing of your information
  • Withdraw consent at any time

7. COOKIES AND TRACKING

7.1 Limited Use of Cookies:

  • We use only essential cookies necessary for our service to function.
  • We do not use tracking cookies, advertising cookies, or analytics cookies.
  • We do not track your browsing habits or create user profiles.

7.2 No Third-Party Tracking:

  • We do not allow third parties to track you on our website or app.
  • We do not integrate with social media tracking tools.

8. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. CHANGES TO THIS PRIVACY POLICY

  • We may update this Privacy Policy from time to time.
  • Changes will be effective immediately upon posting to our website.
  • We will notify you of any material changes via email or a notice on our website.

10. CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us at:

  • Email: support@wenovate.com.au
  • Phone: 1300 629 158

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.