1. INTRODUCTION

Welcome to Laurndryapp.com.au ("we," "our," or "us"). These Terms and Conditions govern your use of our website, mobile application, and services. By placing an order through our platform, you accept and agree to be bound by these Terms. Please read them carefully before using our services.

These Terms may be modified from time to time. The current version will always apply to your orders. We will notify you of any changes via email.

2. THE SERVICE

We provide laundry and dry cleaning services with pickup and delivery facilitated through Uber Delivery Service. Our services include:

• Collection of your items from your specified address
• Professional cleaning of your garments
• Delivery of your cleaned items back to your specified address

3. ORDERS

3.1 Placing Orders: Orders can be placed through our website or mobile app. You must provide accurate information regarding pickup and delivery addresses, contact details, and any special instructions.

3.2 Order Confirmation: A contract between us is formed only when we send you an order confirmation via email or through our app.

3.3 Minimum Order: Please note that any orders with a value less than $40.00 will be charged $40.00 as a minimum.

4. DELIVERY SERVICES

4.1 Delivery Partner: We use Uber Direct for all pickup and delivery services.

4.2 Delivery Restrictions: All deliveries are subject to Uber's courier restrictions and guidelines (https://www.uber.com/en-AU/blog/direct-courier-restrictions-and-guidelines/). Items that cannot be transported include dangerous or illegal goods, firearms, or oversized items.

4.3 Delivery Costs: The customer is responsible for all delivery costs associated with their order. These costs will be shown at checkout before payment is processed.

4.4 Delivery Cancellation: If you cancel or reject an order after a delivery has been scheduled, you will be responsible for the full delivery costs incurred.

4.5 Delivery Times: While we strive to meet scheduled pickup and delivery times, these are estimates only. We cannot guarantee specific times due to factors outside our control.

5. CHANGES AND CANCELLATIONS

5.1 Order Changes: You may make changes to your order at any time before the scheduled pickup time by contacting our customer service.

5.2 Cancellations: Orders may be cancelled without charge up to 2 hours before the scheduled pickup time. Cancellations made less than 2 hours before pickup may incur delivery charges as outlined in section 4.4.

5.3 Rescheduling: If you need to reschedule your pick up or delivery within 2 hours of the scheduled time or outside our operating hours (9am-6pm weekdays), additional fees may apply.

6. ITEMS AND PRICING

6.1 Item Inspection: We inspect all items upon receipt. We reserve the right to refuse cleaning any item that appears damaged, contains hazardous materials, or requires special cleaning methods beyond our standard services.

6.2 Pricing: Our current prices are available on our website. Prices may change, but such changes will not affect orders already confirmed.

6.3 Payment: Payment must be made at the time of placing an order. We accept major credit and debit cards.

7. CLEANING PROCESS

7.1 Standard Process: Unless specifically instructed otherwise, items will be cleaned according to their care labels and our professional judgment.

7.2 Special Instructions: Any special cleaning instructions must be provided when placing your order. We cannot guarantee that we can accommodate all special requests.

7.3 Delicate Items: For delicate items such as silk, leather, cashmere, or garments with embellishments, we recommend specifying this during order placement. Additional fees may apply for special handling.

8. COLLECTION AND REDELIVERY

8.1 Access: You are responsible for ensuring that our delivery partner has appropriate access to your address. This includes providing accurate directions, access codes, and parking information if applicable.

8.2 Failed Delivery: If our delivery partner cannot complete a pickup or delivery due to your absence or access issues, a rescheduling fee may apply.

8.3 Third-Party Receipt: You may arrange for a third party to accept delivery of your items, but this is at your own risk. The third party must acknowledge receipt on your behalf.

8.4 Unattended Delivery: If you request items to be left without acknowledgment (e.g., at your doorstep), this is entirely at your own risk. We accept no liability for items delivered in this manner.

9. LIABILITY LIMITATIONS

9.1 Maximum Liability: Our total liability for any loss or damage to your items is strictly limited to $500 per order, regardless of the actual value of the items or the number of items in the order. This is our maximum liability regardless of the circumstances or cause of damage or loss.

9.2 High-Value Items: Items valued at over $250 must be declared in writing at the time of order placement. Failure to do so will limit our liability to $250 per item, and in no case will exceed our maximum liability of $500 per order.

9.3 Proof of Value: In the event of a claim, we may require proof of purchase, such as receipts or bank statements, to verify the value of damaged or lost items. Compensation will be calculated based on the age and condition of the item, accounting for reasonable wear and tear.

9.4 Exclusions: We will not be liable for:

• Any pre-existing damage to items
• Damage resulting from following the care label instructions
• Normal wear and tear
• Color loss, shrinkage, or damage to buttons, zips, or embellishments
• Damage caused by foreign objects left in pockets or garments
• Items without care labels or with incorrect care instructions
• Any consequential loss

9.5 Time Limit for Claims: Any claim for lost or damaged items must be reported within 48 hours of delivery. We reserve the right to inspect and photograph any allegedly damaged items.

9.6 Compensation Process: If we determine that compensation is warranted, we will pay compensation in accordance with fair compensation guidelines, accounting for the age and condition of the item. We will not cover additional costs such as shipping, tailoring, or alterations.

9.7 Ownership of Compensated Items: In the event we issue compensation for damaged items, we reserve the right to retain permanent ownership of such items.

10. QUALITY GUARANTEE

10.1 Satisfaction Guarantee: If you are not satisfied with our services, please contact us within 24 hours of delivery. We will arrange for the item to be re-cleaned at no additional charge, subject to our re-cleaning policy.

10.2 Stain Removal: We cannot guarantee the removal of all stains. Some stains may be permanent depending on the type, age, and fabric.

11. PRIVACY AND DATA PROTECTION

11.1 Personal Information: We collect and process your personal information in accordance with our Privacy Policy. This includes your contact details, address, and payment information.

11.2 Third-Party Services: Your personal information may be shared with our delivery partner (Uber) for the sole purpose of facilitating pickup and delivery services.

12. EVENTS OUTSIDE OUR CONTROL

12.1 We will not be liable for any failure to perform our obligations due to events outside our reasonable control. These include but are not limited to: natural disasters, epidemics, civil unrest, strikes, transportation disruptions, or utility failures.

12.2 In such circumstances, we will notify you as soon as possible and either reschedule your service or provide a refund if rescheduling is not possible.

13. CONTACT INFORMATION

If you have any questions about these Terms or need assistance with your order, please contact us:

• Email: support@wenovate.com.au
• Phone: 0485 836 458

14. GOVERNING LAW

These Terms are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

15. PROMOTIONS AND VOUCHERS

15.1 Promotional offers and vouchers cannot be combined with other offers.

15.2 Each voucher has specific terms, validity periods, and minimum order requirements.

15.3 We reserve the right to withdraw promotions at any time.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.